Refund policy

At siennasydney.com, your satisfaction is our priority. This policy explains your options if you wish to return an item.

30-Day Return Period

You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be accepted.

Condition of Returned Items

Returned items must be unused, unworn, unwashed, and in their original condition. All original packaging, labels, and tags must be included. Trying on items is permitted; wearing them is not. Items that show signs of use or damage not caused during delivery may not qualify for a refund.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery. Include your order number and clear photos of the item. If the issue is confirmed, you may choose between a replacement or a full refund. Return shipping costs for confirmed errors will be covered by siennasydney.com.

Change of Mind Returns

If you wish to return an item due to personal preference, incorrect size selection, or any other non-defective reason, return shipping costs — including any international or customs charges — are the responsibility of the customer. We do not charge any restocking fees.

Return Authorization

All returns must be approved before being sent back. To initiate a return, contact us at support@siennasydney.com within the 30-day return window. Please include your order number and the reason for your return. Once approved, we will provide the return address and further instructions. Returns sent without prior authorization may not be processed. We strongly recommend using a tracked shipping method.

Refund Process

Once the returned item is received and inspected at our warehouse, we will notify you of the outcome. If approved, the refund will be issued to your original payment method within 5 business days. Your bank or payment provider may take an additional 3–10 business days to post the refund.

Exchanges

If you would like to exchange an item for a different size or colour, please contact us at support@siennasydney.com. Exchanges are subject to product availability. If approved, the replacement item will be shipped at no additional cost.

Order Cancellations

If you wish to cancel your order before it has been shipped, please contact us immediately at support@siennasydney.com. If the order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method within 5 business days. Once an order has been shipped, it can no longer be cancelled and must follow the return process upon delivery.

Liability

We are not responsible for lost packages where tracking confirms delivery to the address provided at checkout. Please ensure your delivery address is correct at the time of ordering. Any address errors must be reported within 24 hours of placing your order.

Contact

For any questions regarding returns, exchanges, or cancellations, please reach out to us at: Email: support@siennasydney.com.