Shipping policy

Shipping Locations

Sienna Sydney ships to addresses worldwide. Please note that customs duties or import taxes may apply depending on your destination country. These charges are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated and displayed during checkout, based on the weight of your order, your destination, and the selected shipping method.

Order Processing

Order Cutoff Time: 5:00 PM. Orders placed after this time will be processed on the next business day.

Order Handling Time: 1 to 3 business days (Monday to Friday). Orders are prepared and dispatched within this timeframe. Business days do not include weekends or public holidays.

Once your order has been shipped, you will receive an email confirmation containing your tracking number.

Order Cancellations & Modifications

Orders are processed quickly to ensure timely dispatch. For this reason, we cannot guarantee cancellations or modifications once an order has been placed. If you wish to request a cancellation or change, please contact us immediately at support@siennasydney.com. We will review your request, but changes cannot be guaranteed once processing has begun.

Address Changes After Order Placement

For security and processing reasons, we are unable to modify the shipping address once an order has been placed. We strongly recommend reviewing your shipping details carefully before confirming your purchase. Sienna Sydney is not responsible for delivery issues resulting from incorrect addresses provided at checkout.

Delivery Time

Transit Time: 3 to 7 business days (Monday to Friday), depending on your location.

Estimated Total Delivery Time: 4 to 10 business days.

Delivery times are estimates and not guaranteed. Delays may occur due to carrier operations, weather conditions, customs procedures, or other circumstances beyond our control. Delivery times may also be longer during peak periods.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. You can track your shipment through the link provided in that email or via our Track Order page on the website.

Tracking Updates & Missing Items

Tracking updates may take 24–48 hours to appear after dispatch. If tracking has not updated after 3 business days, please contact us at support@siennasydney.com with your order number. If an item is missing from your delivery, contact us within 48 hours of delivery so we can investigate and resolve the issue.

Delivery Issues

If your package is delayed, we recommend checking your tracking information first for the latest carrier updates. If there is no update after 3 additional business days beyond the estimated delivery window, please contact us at support@siennasydney.com so we can investigate with the carrier.

A package may be considered lost if it has not been delivered within 8 business days after the estimated delivery window and after this has been confirmed with the carrier. In such cases, we will arrange a replacement or a full refund.

Sienna Sydney remains responsible for the order until it has been successfully delivered to the shipping address provided at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of purchase. If an incorrect or incomplete address is provided, this may result in delays or non-delivery. In such cases, Sienna Sydney cannot guarantee a replacement or refund.

Contact

For questions regarding shipping or delivery, please contact us at: Email: support@siennasydney.com